Long Hours of Work and No Fun do not have any relevance here !!!
The program “Creating Fun4Fun” at Fin BPO encourages employees to join different kinds of activities to socialize and have fun besides loads of work. Recently as a part of “Creating Fun4Fun” Program we had a “Sketch Your Fun Side” competition where employees were asked to sketch anything they would like to but it needs to be funny or amusing. The time given was 10 Minutes. Many of the employees showed the presence of the child-fun in them through their funny animal, cartoon or flower drawings but there was one guy [Kevin] who had come up with something different.
It was a cartoon with a face, two hands and legs. He named pointing to the two ears as Customer Service, both the hands as Accounts, legs as Administration, eyes as Quality Monitoring, Mouth as Marketing and the last, Nose as BOB. I have included the picture, please scroll down to see it.
When he was asked to explain, he said –
Ears are the Customer Service department at Fin BPO who actively listen to customers.
Hands are the Accounts department who carry out the work smoothly.
Legs are the strong Administration Department.
The Eyes are the Quality Monitoring Department who help meet service goals, achieve efficiencies and improve customer experience.
The Mouth is Fin BPO's Marketing department, who come up with various call center solutions.
And the last, nose as BOB who is our CEO.
Seeing this drawing our CEO had a question, why was he referred to a “NOSE?” The guy simply answered “Sir, if there was no nose then nothing would have been.”
Fin BPO
www.finbpo.com - Your Reliable, Versatile, Economical Outsourcing Partner
If you can take care of your customers then you can excel in your business by leaps and bounds.
What often happens is: Business Organisations or Business Companies opt for Automated Phone System Operations or Voice Mail Services. These will definitely be not something your customers would expect from you. Dealing with customers on Automated Phone Systems, every time they call you, could be very detrimental for your business growth. When your customers call you they expect some level of services from you or expect that someone is there to help them out...
It is doubly important that business organisations should take into account what their customers expect from them. There are chances that if you offer your customers Automated Answering or Messaging services then possibly they will get despondent and even get frustrated sometimes. And once if your customers are turned off then it is very difficult to gain them again.
If you want to enhance your business activities then it is necessary that you should pay attention to what your customers expect from you. Allow your customers to have a talk with a live person who can understand them and let your customers know about your business. We, at Fin BPO can help your customers remain yours forever.
Your customers will not have to wait for a longer time to get connected to thier customer support agents for we believe that this could frustrate any customer. With Live Telephone Answering Services you can give your customers the best of the opportunities to get in touch with the experts who understand your business and your customers. Increase your cutomer satisfaction with our Live Telephone Answering services or in other words enhance your business presence effectively.
With services from us you can reduce your operational costs and create your presence 24/7
Let your customer feel your presence whenever they make a phone call to know about you, dispel their doubts and let them feel that you are with them every time they wish to.
Fin BPO
www.finbpo.com - Your Reliable, Versatile, Economical Outsourcing Partner
